The Challenge
The firm was running an aging PBX that required expensive maintenance contracts, had no mobile capability for remote attorneys, and managed four separate carrier invoices with no visibility into actual usage. A telecom audit revealed they were paying for 23 unused lines and had never renegotiated contracts from 2019 pricing.
The Buckeye Telecom Solution
- Performed full telecom audit — identified $1,800/month in unused lines and billing errors
- Renegotiated all carrier contracts to current market rates
- Replaced legacy PBX with hosted VoIP — voice, video, and messaging on one platform
- Deployed mobile app so attorneys can make client calls from their business number anywhere
- Consolidated all carrier invoices into one monthly statement with full usage reporting
Results
- Total monthly telecom spend reduced from $10,500 to $6,300 — saving $4,200/month
- Eliminated $1,800/month in unused lines recovered from billing audit
- Attorneys can now work from home or court with full phone system functionality
- Partners have real-time visibility into call volume, response times, and usage by department
- Firm passed its next IT audit with commendation on communications infrastructure
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