Buckeye Telecom Inc. ("Buckeye Telecom," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. By using our website at buckeyetelecom.com or our services, you agree to this Policy.
1. Information We Collect
Information You Provide Directly
- Contact information: name, business name, email address, phone number when you submit forms (assessment requests, contact forms, resource downloads).
- Service-related information: details about your current network, telecom environment, or business needs that you share during assessments or consultations.
- Communications: records of correspondence when you email, call, or message us.
Information Collected Automatically
- Analytics data via Google Analytics 4: anonymized IP, pages visited, time on site, referral source, device type, browser. We do not collect personally identifiable information through analytics.
- Cookies and similar technologies for site functionality and analytics. You can disable cookies in your browser settings.
2. How We Use Your Information
- Respond to inquiries, requests, and assessment submissions.
- Deliver the services you've requested or contracted us for.
- Communicate with you about your account, services, or relevant industry updates.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights and the rights of our clients.
3. How We Share Information
We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:
- Service providers: Trusted vendors who help us operate (e.g., Formspree for form delivery, Google Analytics for site metrics, hosting providers). These partners are contractually required to handle data securely.
- With your consent: When we engage carriers, vendors, or partners on your behalf to deliver services you've requested.
- Legal compliance: If required by law, subpoena, or to protect our rights, safety, or property.
- Business transfers: In the event of a merger, acquisition, or asset sale, your information may transfer as part of that transaction (subject to this Policy).
4. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect your information. This includes encryption in transit (HTTPS), access controls, and secure data handling practices. No method of transmission or storage is 100% secure, but we work continually to maintain best practices appropriate to our role as a managed services provider.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Inquiry data from prospects who do not become clients is typically retained for up to 24 months unless you request deletion sooner.
6. Your Rights and Choices
- Access & correction: Request a copy of the information we hold about you, or correct inaccuracies.
- Deletion: Request deletion of your personal information, subject to legal and contractual retention requirements.
- Opt out of marketing: Unsubscribe from marketing emails using the link in any message, or by contacting us.
- Cookies: Disable cookies in your browser settings.
To exercise any of these rights, email jeubanks@buckeyetelecom.com or call 614-224-2003.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third party you interact with.
8. Children's Privacy
Our website and services are intended for business use. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us information, please contact us and we will delete it.
9. State and Regional Privacy Rights
Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA), the European General Data Protection Regulation (GDPR), or other state and regional privacy laws. We will honor valid requests to the extent applicable.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be posted prominently on this page. Continued use of our services after changes are posted constitutes acceptance of the updated Policy.
11. Contact Us
Questions about this Privacy Policy or our data practices?
Buckeye Telecom Inc.
1 Miranova Pl, Suite 1610
Columbus, OH 43215
Phone: 614-224-2003
Email: jeubanks@buckeyetelecom.com