The Challenge
A 9-location Ohio retail chain was dealing with frequent in-store network outages that interrupted POS transactions, plus an aging phone system that made it impossible for corporate to reach stores reliably. Store managers were spending hours each month troubleshooting connectivity issues during peak hours.
The Buckeye Telecom Solution
- Deployed AI-managed SD-WAN across all 9 retail locations — predictive issue detection active
- Replaced legacy phone system with hosted VoIP — unified communications across all stores
- Enabled AI-powered anomaly detection that identifies issues before they cause outages
- Implemented automated remediation for common network issues — self-healing configuration
- Configured priority routing for POS and payment processing traffic
Results
- Network-related POS downtime dropped to zero in 12 months since deployment
- AI detected and remediated 47 potential issues before they caused outages in year one
- IT support tickets from store managers dropped 70%
- Corporate-to-store call completion rate improved from 71% to 98%
- Consolidated 9 separate bills into one invoice, saving $2,100/month
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