PRICING GUIDE

How Much Do Managed IT & Telecom Services Cost?

Before you talk to any vendor — including us — here's an honest breakdown of what Ohio businesses actually pay for managed IT, VoIP, SD-WAN, and cybersecurity.

What affects your price

Every business is different. These are the biggest variables that move the number up or down.

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Number of users

Most services price per user or per seat. 10 users costs less than 100 users — but per-user rate also drops at scale.

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Number of locations

Multi-site businesses need more connectivity, routing, and management complexity — each location adds cost.

Service level

24/7 monitoring, 4-hour SLAs, and dedicated engineers cost more than 8x5 basic helpdesk support.

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Compliance needs

HIPAA, PCI, or SOC 2 requirements add audit prep, documentation, and ongoing control overhead.

What each service typically costs

Real market ranges for the Columbus, Ohio area. Your number depends on the factors above.

MANAGED IT SERVICES

Full managed IT support

24/7 monitoring, help desk, patching, antivirus, and IT strategy. Replaces the cost of an in-house IT hire at a fraction of the salary.

$125–175
per user / month
✓ Saves vs. in-house hire: $40K–80K/yr
HOSTED VOIP & UCAAS

Cloud business phone system

Replace your aging PBX or on-premise phone system. Includes voice, voicemail, video, and mobile app — no hardware to maintain.

$20–45
per user / month
✓ Typical savings vs. legacy PBX: 30–50%
SD-WAN & CONNECTIVITY

Managed WAN for multiple locations

Carrier-neutral WAN management. Improves cloud performance, reduces outages, and usually costs far less than traditional MPLS circuits.

$500–2,500
per month
✓ Typically saves 30–60% vs. MPLS
MANAGED SECURITY / MDR

24/7 SOC monitoring & response

Includes MDR, next-gen firewall, endpoint protection, and compliance support. Enterprise-grade protection at a price mid-market businesses can afford.

$50–150
per user / month
✓ Average breach cost avoided: $200K+
TELECOM EXPENSE MANAGEMENT

Bill audit & contract optimization

We audit your invoices, identify overcharges, and renegotiate contracts. Most clients see real savings within 90 days — often enough to pay for everything else.

20–35%
average savings on your bill
✓ Often pays for itself immediately

Red flags when comparing vendors

Ask these questions before you sign anything.

Lock-in contracts

3-5 year contracts with heavy exit penalties are common. Ask what happens if you're unhappy after 90 days.

Carrier bias

Some vendors only recommend carriers they resell. Ask if they're truly carrier-neutral and show options from multiple providers.

Hidden onboarding fees

Setup, migration, and training are often quoted separately. Always ask for total first-year cost, not just monthly.

Offshore support

Many national MSPs use overseas help desks. Ask specifically where your support team is physically located.

Vague SLAs

"Best effort" response times aren't SLAs. Get written response and resolution time commitments before signing.

No bill audit offer

If a vendor never offers to audit your current bills, they may not want you to see how much you're overpaying.

Ready to see what your business should actually be paying?

We'll do a free assessment of your current setup and show you exactly where you're overpaying — and what a right-sized solution looks like. No pressure, no obligation.

Get the Free Bill Audit Checklist