Fill in the highlighted fields below with your company's specifics, then share this document with carriers and vendors you want to bid. A well-structured RFP levels the playing field, makes responses easier to compare, and signals to vendors that you are a serious, informed buyer.
Section 1: Company Overview
Brief Company Description
Section 3: Internet & Connectivity Requirements
Tip: Include your peak usage hours and any latency-sensitive applications (VoIP, video conferencing, cloud ERP) that require prioritized traffic.
Section 4: Voice & Phone Requirements
Section 5: Security Requirements
Current Security Tools in Place
Section 6: Proposal Requirements from Vendors
All responding vendors must provide the following in their proposal:
- Itemized monthly pricing for all services proposed
- One-time implementation and setup costs
- Contract term options (12, 24, 36 months) and early termination fees
- Service Level Agreement (SLA) with uptime guarantees and credit provisions
- Implementation timeline and migration plan
- Support model — hours, response times, escalation path
- References from at least 2 similar-sized clients in your industry
- Any subcontractors or third parties involved in service delivery
Section 7: Evaluation Criteria
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